Refund policy

We want you to be happy with your EverNew purchase. If you experience an issue with your order, please contact us and we’ll do our best to make it right.

Returns

We accept return requests within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your order number or other proof of purchase.

To start a return, please contact us at evernewofficial@gmail.com.

Please do not send an item back without contacting us first. We will provide you with the appropriate return instructions if your return is approved.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or incorrect.

Please include your order number and clear photos or a video showing the issue so that we can assess it and determine the appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns for products that have been used, damaged through misuse, or are no longer in their original condition or packaging.

Sale items may also be subject to different return conditions.

If you are unsure whether your item qualifies for a return, please contact us at evernewofficial@gmail.com.

Exchanges

If you received a defective, damaged, or incorrect item, please contact us before sending it back. Depending on the circumstances, we may arrange a replacement or another appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

If you have questions about your return or refund, please contact us at evernewofficial@gmail.com.

EverNew — Everyday care made better.